Kalamazoo, Michigan

IT Support.
Systems Administration.
Cloud Operations.

Hands-on experience with Windows Server, Active Directory, Linux, AWS, networking, Docker, monitoring, remote administration, and technical troubleshooting.

I build practical infrastructure labs and cloud projects to solve real technical problems while completing my B.S. in Software Engineering at Western Governors University.

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Systems
Windows 10/11
Server 2022
Ubuntu
Cloud
AWS
Serverless
IAM
Infrastructure
Docker
Networking
Monitoring
Focus
Support
Sysadmin
Cloud Ops
Selected Work

Infrastructure built by doing.

My projects focus on the same areas used in real IT environments: user administration, Windows Server, networking, troubleshooting, cloud services, permissions, monitoring, remote administration, and service reliability.

01 // FEATURED PROJECT

ByteGeist Windows Server Lab

Windows Server 2022 Active Directory DNS Windows 11

Built a Windows domain environment to practice common help desk and junior systems administration workflows.

  • Built and configured a Windows Server 2022 domain controller.
  • Configured Active Directory Domain Services and DNS.
  • Created organizational units, users, and security groups.
  • Joined Windows 11 workstations to the domain.
  • Created departmental file shares and configured access permissions.
  • Practiced user administration, domain joins, permissions, and DNS troubleshooting.
PS C:\> Get-ADDomain

DomainMode : Windows2016Domain
DNSRoot : ad.bytegeist.lab

PS C:\> Get-ADOrganizationalUnit -Filter *

ByteGeist
Servers
Workstations
IT

[ OK ] Domain services operational
[ OK ] DNS resolution verified
[ OK ] Client joined to domain
02 // CLOUD SUPPORT

ByteGeist Support Lab

AWS Lambda API Gateway DynamoDB Amplify

Interactive IT troubleshooting application built around realistic support incidents and command-line diagnosis.

  • Designed realistic technical support scenarios.
  • Built troubleshooting and incident-resolution workflows.
  • Developed AWS Lambda backend functions.
  • Connected API Gateway endpoints and DynamoDB data.
  • Deployed the frontend through AWS Amplify.
  • Managed source control using Git and GitHub.
03 // HOMELAB

Linux & Docker Homelab

Ubuntu Docker Docker Compose Grafana Prometheus

Linux infrastructure environment used to deploy, administer, monitor, and troubleshoot self-hosted services.

  • Administered Ubuntu and WSL2 environments.
  • Deployed services with Docker and Docker Compose.
  • Configured DNS, TLS, SSH, VPN connectivity, and firewalls.
  • Configured reverse proxies and remote administration.
  • Monitored services with Grafana, Prometheus, Loki, and Uptime Kuma.
  • Troubleshot networking, authentication, permissions, DNS, and service availability.
04 // SERVERLESS

AWS Cloud Study Tracker

AWS Amplify API Gateway Lambda DynamoDB IAM

Cloud-based application built to practice full serverless application deployment and AWS service integration.

  • Built CRUD functionality backed by DynamoDB.
  • Developed Lambda functions.
  • Created API Gateway endpoints.
  • Configured IAM service permissions.
  • Deployed the frontend with AWS Amplify.
05 // SUPPORT PRACTICE

Remote Administration & Troubleshooting

RDP Parsec Tailscale RealVNC

Hands-on practice remotely accessing, diagnosing, and administering systems across Windows and Linux environments.

  • Used multiple remote administration tools.
  • Diagnosed connectivity and access problems.
  • Worked with VPN-based remote connectivity.
  • Practiced permissions and authentication troubleshooting.
Technical Skills

Built around support and infrastructure.

These are technologies and concepts I have worked with through technical projects, labs, coursework, and hands-on infrastructure work.

Operating Systems

Windows 10/11, Windows Server 2022, Ubuntu Linux, WSL2

Systems Administration

Active Directory, user and group management, organizational units, domain joins, file shares, permissions, DNS

AWS

EC2, S3, IAM, Lambda, API Gateway, DynamoDB, Amplify, Systems Manager, KMS

Networking

TCP/IP, DNS, DHCP, SSH, HTTP/HTTPS, TLS, VPNs, IPv4/IPv6, reverse proxies, firewalls

Troubleshooting

ping, nslookup, curl, connectivity testing, DNS troubleshooting, authentication, permissions, service availability

Infrastructure

Docker, Docker Compose, VirtualBox, Portainer, Grafana, Prometheus, Loki, Uptime Kuma

Remote Support

RDP, Parsec, Tailscale, RealVNC

Scripting & Tools

PowerShell, Bash, Git, GitHub

Development

Java, JavaScript, React

Troubleshooting

How I approach technical problems.

Good support work is less about memorizing fixes and more about narrowing the problem, validating assumptions, and confirming the resolution.

Case 01

DNS Resolution Failure

Symptom

A Windows system cannot resolve an expected hostname.

Investigation

Verify TCP/IP configuration, inspect DNS settings, use ping and nslookup, and compare hostname and IP connectivity.

Approach

Isolate whether the failure is network connectivity, DNS configuration, or name resolution.

Case 02

Docker Service Unreachable

Symptom

A container appears to be running but the service cannot be reached.

Investigation

Check container state, logs, ports, Docker networks, DNS resolution, firewall rules, and HTTP connectivity.

Approach

Work layer by layer from application state to container networking and host connectivity.

Case 03

Access & Permissions Issue

Symptom

A user or service cannot access a resource it should be able to use.

Investigation

Check identity, group membership, permissions, authentication, service configuration, and network accessibility.

Approach

Validate the identity first, then move through authorization and connectivity instead of changing random settings.

Background

Technical growth backed by real work experience.

My technical experience comes from hands-on infrastructure projects, cloud labs, software development, and formal coursework, supported by years of professional experience working with customers and teams in a demanding production environment.

Education

Western Governors University

Bachelor of Science, Software Engineering
In Progress

Relevant study

Cloud Computing, Networking, IT Operations, Software Development, Java, Web Development, and Security Fundamentals.

Professional Experience

Costco Wholesale, Baker

Experience working in a high-volume environment requiring accuracy, prioritization, troubleshooting, process discipline, teamwork, training, communication, customer service, and problem solving.

Contact

Looking for an IT support or infrastructure opportunity.

I am currently targeting IT Support, Help Desk, Desktop Support, Junior Systems Administration, Cloud Support, Cloud Operations, NOC, and Junior Infrastructure roles.

Email Me LinkedIn GitHub